Help & Support

WingIt Jets is a premium private jet booking platform specializing in empty leg flights. We connect travelers with discounted private jet flights that would otherwise fly empty, offering luxury air travel at up to 75% off regular charter prices.

Empty leg flights occur when a private jet needs to reposition without passengers - either returning to base after dropping off clients or flying to pick up the next charter. Instead of flying empty, these flights are offered at significant discounts. You get the same luxury experience at a fraction of the cost.

Click "Sign In" and then "Create Account". Enter your basic information including name, email, and phone number. You'll receive a verification code via SMS. Once verified, you can start browsing and booking flights immediately.

Browse available empty leg flights, filter by date, route, or aircraft type. Select your desired flight and tap 'Request Booking'. You'll receive an SMS and email with payment instructions. Pay the 50% deposit to confirm your booking.

Empty leg flights typically become available 2-4 weeks before departure, though some may appear with just 24-48 hours notice. We recommend checking regularly and saving your preferred routes to receive instant alerts.

While empty legs are predetermined routes, you can save your preferred routes and enable notifications. When a matching empty leg becomes available, you'll be instantly notified. For specific route requests, contact our concierge team.

Changes depend on the operator's policies and availability. Contact our support team immediately if you need to modify your booking. Some changes may incur fees, and changes within 48 hours of departure are generally not permitted.

After requesting a booking, you'll receive a secure payment link via SMS and email. A 50% deposit is required to confirm your booking. The remaining 50% balance is due 48 hours before departure. We accept all major credit cards, wire transfers, and cryptocurrency.

We accept payments in USD, EUR, GBP, AED, and CHF. Prices are typically displayed in USD but can be converted to your preferred currency. Exchange rates are updated daily and clearly shown during checkout.

Quoted prices include the flight, basic catering, and standard ground handling. Additional services like premium catering, ground transportation, de-icing (in winter), international fees, or special requests may incur extra charges.

Refund policies vary by operator and timing. Generally, deposits are non-refundable within 7 days of departure. Cancellations due to weather or mechanical issues are fully refunded. Review specific terms during booking.

Your empty leg flight includes: the private jet charter, professional crew (pilots and often a flight attendant), basic catering and beverages, Wi-Fi (on equipped aircraft), ground handling, and standard insurance. Customs and immigration assistance is provided for international flights.

Amenities vary by aircraft but typically include: comfortable leather seating, climate control, lavatory, galley with snacks and beverages, Wi-Fi (most jets), power outlets, entertainment systems. Larger jets may have beds, showers, and conference areas.

Luggage capacity varies by aircraft: Light jets (4-7 passengers): 40-60 lbs per passenger. Mid-size jets (6-9 passengers): 60-80 lbs per passenger. Heavy jets (8-14 passengers): 100+ lbs per passenger. Soft-sided bags are preferred as they're easier to store.

Yes, most operators allow pets in the cabin. Notify us during booking and bring appropriate carriers for smaller pets. Pets typically fly free of charge. Documentation may be required for international flights.

Absolutely. Empty leg flights operate with the same safety standards as regular private charters. All operators are certified, aircraft are maintained to strict standards, and crews are fully qualified. Safety is never compromised regardless of price.

All operators on WingIt Jets must hold valid Air Operator Certificates (AOC), maintain required insurance minimums, pass third-party safety audits (ARGUS, Wyvern, or IS-BAO), have clean safety records, and undergo regular performance reviews.

Safety is paramount. If weather conditions are unsafe, flights may be delayed or cancelled. You'll be notified immediately of any changes. Weather-related cancellations are fully refunded. Alternative flights may be offered when available.

Cancellation terms vary by operator but typically: 14+ days before: Full refund minus processing fee. 7-14 days: 50% refund of deposit. Less than 7 days: No refund. Weather or mechanical cancellations: Full refund. Specific terms are shown during booking.

If an operator cancels (except for weather/safety), you receive a full refund immediately. We'll also try to find alternative flights and may offer compensation credits for the inconvenience.